Frequently Asked Questions
Thank you for visiting the John August Swanson Studio webstore. If you have any questions or requests, you are welcome to call the studio at (310) 649-1210 or to write to us at studio@JohnAugustSwanson.com.
What payment options do you accept?
The website currently allows personal checks and money orders (the order will be filled when the Studio receives the payment by mail), and electronic payments using PayPal or Stripe. If you would prefer to pay with a credit card over the phone, please call us during studio hours at (310) 649-1210 and we will be glad to process your payment.
How do you ship the artwork?
Unframed, fine artwork prints are shipped rolled. We roll the prints with a lining paper, then roll the two, together, inside bubblewrap, fitted to the heavy-duty shipping tube, which is then taped on both sides. While no system is perfect, this shipping method has resulted in damage to very few of the hundreds of artworks shipped this way. Packages are hand-delivered to the Post Office downstairs from the Studio, and are shipped using USPS Priority Mail. If you would prefer another service, though, let us know and we are glad to help.
For poster orders of 12 posters or fewer, we roll the posters with a paper lining and pack them into 4″ diameter, sturdy cardboard shipping tubes. For larger orders, the posters will be packed flat in boxes measuring 15″ x 21″. Unless otherwise requested, posters are shipped using USPS Priority Mail and will be delivered in 1-3 business days, once they are shipped.
When will you ship the artworks? (Studio Hours)
The studio is typically staffed Monday through Friday, by Chris and Andrew. If an order is placed before 4pm Pacific Time on a day the studio is staffed, the order will most likely be filled that same day. If the order is placed when the studio is unstaffed, it will be filled the next day we are back in the office. Once your order is packed and labeled for shipping, the studio will send you an email with tracking information for your order.
I have a special request regarding either the timing or content of my order; what should I do?
If you are ordering for a special occasion and wish to ensure a delivery date, or if you have another special request, please feel welcome to email us before placing your order; you can also add your question or request to the Order Notes box in the checkout form.
What is your return policy?
If your order has been damaged or lost in shipping, please let us know and we will replace it immediately and handle the claim with the shipper for the damaged or lost goods. If you are dissatisfied with your purchase, the Studio will accept the return of undamaged prints for a full refund. We may accept the return of items damaged outside of the shipping process, but those will be considered on a case by case basis.
What size are these posters?
Unless otherwise indicated, the posters shown on these pages each measure either 19 inches high by 13 inches wide, or 13 inches high by 19 inches wide.
Is this a standard size for framing?
Some framing companies offer this as a standard size (Aaron Brothers offers pre-made frames in this size) and some do not. If you are interested in framing in the Los Angeles area, the studio uses Sherman Oaks Custom Framing, and we recommend them without reservation.
Do you accept international orders?
The website is able to process orders from Canada and the U.K. If you would like to order from another country, please contact the studio and we should be able to accommodate your order.