Frequently Asked Questions

Thank you for visiting my webstore. If you have any questions or requests, you are welcome to call my studio at (310) 649-1210 or to write to us at studio@johnaugustswanson.com.

What size are these posters?
The posters shown on these pages each measure either 19 inches high by 13 inches wide, or 13 inches high by 19 inches wide.

Is this a standard size for framing?
Some framing companies offer this as a standard size (Aaron Brothers offers pre-made frames in this size) and some do not. If you are interested in framing, the studio uses Sherman Oaks Custom Framing for our posters and we recommend them without reservation.

What payment options do you accept?
The website currently allows personal checks and money orders, and credit card payments using PayPal or Amazon Pay accounts. If you would prefer to pay with a credit card, but without registering a PayPal or Amazon account, please call us during studio hours at (310) 649-1210 and we can process your payment by phone.

How do you ship the posters?
For orders of 12 posters or fewer, we roll the posters with a paper lining and pack them into 4″ diameter sturdy cardboard shipping tubes. For larger orders, the posters will be packed flat in large boxes.
Unless otherwise requested, posters are shipped using the United States Postal Service’s Priority Mail and will be delivered two or three days after they are shipped to customers in the United States.

When will you ship the posters?
The studio is typically staffed Mondays, Wednesdays, and Fridays. Orders are typically processed on the first work day after the order is received (e.g. orders placed on Saturday are most often filled on Monday). If an order is placed before 4pm Pacific Time on a day the studio is staffed, the order will most likely be filled that same day. Once your order is packed and labeled for shipping, the studio will send you an email with tracking information for your order.

I have a special request regarding either the timing or content of my order; what should I do?
If you are ordering for a special occasion and wish to ensure a delivery date, or if you have another special request, please feel free to email us before placing your order, or you can add your question or request to the Order Notes box in the checkout form. Either I, or my office helpers, will be in touch with you to address your request.

Do you accept international orders?

Please contact the studio and we should be able to accommodate your order. Unfortunately, we receive many fraudulent foreign orders, so we have to be more cautious in handling them, but if you wish to place an order from overseas, we will be glad to work with you.